Shipping and delivery
How can I track the status of my order?
On your account page in our online shop, you’ll find an overview of your orders with Track &Trace links. We recommend that you use these links to track the status of your order.
Your parcel will be delivered by PostNL. As soon as your order has been packed, you will receive an email allowing you to track the delivery of your parcel.
Orders from our warehouse are dispatched within 24 hours. Orders from Marie Méro concept stores have an average delivery time of 3–5 working days.
Can I have my order delivered to a collection point?
During the ordering process, you can choose your delivery address: to your home or to a PostNL collection point.
Please note: deliveries to the UK or non-European countries may incur additional delivery charges. Please refer to our terms and conditions (Article 5) for further information.
I made a purchase at a Concept Store and chose delivery to my home address; when will I receive it?
Items in stock at our warehouse will be delivered to your home within 7 working days. If your item is no longer in stock at our warehouse, we will order it from one of our other Concept Stores. We’ll do our utmost to do this as quickly as possible. As soon as your order has been packed, you’ll receive an email so you can track the delivery of your parcel.
Why have I only received part of my order?
It may happen that part of your order is dispatched from a Marie Méro Concept Store. As a result, you may receive your items in several separate deliveries.
The remaining items are still in transit and will be delivered to you as soon as possible. You will also receive a Track & Trace link for these.
Can I choose a specific day for delivery?
No, unfortunately it is not possible to choose a specific day during the ordering process. However, you can specify your delivery preferences with PostNL using your tracking number: which collection point the courier should take your parcel to if you are not at home, etc.
Can I change my delivery address after confirming my order?
No, it is not possible to change the delivery address after confirming your order. You can, however, specify your delivery preferences with PostNL.